Change-Of-Address delays: DPS recommendation

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Charles L. Cotton
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Change-Of-Address delays: DPS recommendation

Postby Charles L. Cotton » Fri May 12, 2017 9:40 am

Members who have been on the Forum for a long while know that DPS reads it periodically to get feedback on the LTC Program. I just received an email addressing the change of address issue some Members have discussed. Below is the relevant portion of the DPS email.

I truly appreciate the fact that a State Agency is monitoring our community to get feedback and address operational issues. This is a great example of DPS' commitment to LTCs. When processing tens of thousands of applications monthly, far more than they are staffed to handle, some anomalies are bound to occur. The LTC Division is doing everything they can to minimize problems and to address them quickly when they arise. Thanks DPS!

Chas.

DPS wrote:From time to time, I go out to TexasCHLforum.com and see what is being said about DPS and our program. I noticed the chatter about “change of address”(COA). I have noticed we have had an issue with the COA recently. Some are going through, some are not. Normally, when someone does the COA online, the license is printed within 2 business days. If it is taking over 10-14 business days to get the new license, they should call in and get an update.
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Re: Change-Of-Address delays: DPS recommendation

Postby rtschl » Fri May 12, 2017 1:45 pm

:thumbs2: Thanks Charles, I will call as it has been two months.
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Re: Change-Of-Address delays: DPS recommendation

Postby rtschl » Fri May 12, 2017 1:58 pm

My bad. I just pulled out my LTC to call DPS and I did get it. I got it mixed up with never receiving new PSB cards when I sent in my change of address for my security licenses. But looking at those now and they do not have an address on those cards. So I'm good.

Thanks DPS for watching out for us! :tiphat:
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Re: Change-Of-Address delays: DPS recommendation

Postby RossA » Fri May 12, 2017 1:59 pm

Glad to see that they are working on things. To be fair, though, it ain't always easy to call DPS and get someone right away who can answer a question.
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RoyGBiv
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Re: Change-Of-Address delays: DPS recommendation

Postby RoyGBiv » Fri May 12, 2017 2:23 pm

That is not at all a "public sector" level of service... that's a Tech Startup level of service.!! :hurry:

I don't think I've ever seen any part of government proactively checking in on end user online opinion. :thumbs2:

Well, except for the NSA, maybe. :mrgreen:
I am not a lawyer. This is NOT legal advice.!
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TexasJohnBoy
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Re: Change-Of-Address delays: DPS recommendation

Postby TexasJohnBoy » Fri May 12, 2017 3:25 pm

That's fantastic! DPS guys, if you're reading this, THANKS!
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