DPS Email Re: processing times

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Charles L. Cotton
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DPS Email Re: processing times

Postby Charles L. Cotton » Wed May 18, 2016 11:42 am

Here is a copy of an email that DPS sent to everyone with a pending LTC application.

Chas.

DPS Email wrote:Due to a large increase in Handgun License applications, Customer Service Representatives are temporarily assisting in processing applications. At this time, we are diligently working applications to process within statutory mandates.

Prior to and after HB 910 (Open Carry) took effect, DPS received approximately 136,000 Handgun License application payments compared to approximately 57,000 over the same time period last year (a 139% increase).

In anticipation of the increased application volume, DPS has proactively implemented measures to ensure compliance with the statutory processing time frames for original and renewal applications. Outlined below are the steps the Agency is taking to process the increased volume:
1) Authorized overtime for DPS Regulatory Services Division (RSD) staff, extended work hours and implemented additional shifts seven days a week.
2) Reassigned RSD Customer Service Representatives to Licensing on a temporary basis to process applications.
3) Hired temporary staff to assist RSD in processing LTC applications.
4) DPS has also initiated an overtime project involving multiple divisions outside of RSD to assist in processing the influx of applications. This effort has resulted in additional employees (working multiple shifts, seven days a week) assisting with LTC processing (outside of their regular work schedules).

By statute, DPS has up to 60 days to issue an original LTC, and 45 days to issue a renewal license. However, it is imperative that applicants understand that these time periods are calculated from the time a fully-completed application AND supporting documents are received by the department. In the event more information or documents are required to complete an application, DPS has an additional 180 days to complete the review process.

More information on this increase and the LTC application process is available at the DPS website under the following link: https://www.txdps.state.tx.us/rsd/chl/a ... minder.htm
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RoyGBiv
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Re: DPS Email Re: processing times

Postby RoyGBiv » Thu May 19, 2016 6:03 am

Can we send those folks some donuts and coffee? Lots of coffee.

Nearly 2.5x increase in applications is a lot to swallow.

Dear DPS..... THANKS!

Good communication from them as well...
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Re: DPS Email Re: processing times

Postby BCGlocker » Thu May 19, 2016 6:30 am

Thank you for the update.
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Re: DPS Email Re: processing times

Postby joe817 » Thu May 19, 2016 8:58 am

RoyGBiv wrote:Can we send those folks some donuts and coffee? Lots of coffee.

Nearly 2.5x increase in applications is a lot to swallow.

Dear DPS..... THANKS! Good communication from them as well...


Absolutely! I agree!

DPS....thank you for all of your hard work!
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Beiruty
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Re: DPS Email Re: processing times

Postby Beiruty » Thu May 19, 2016 9:02 am

CHL/LTC makes new jobs, take that Mr. Bloomberg and Mrs. Clinton.
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Re: DPS Email Re: processing times

Postby 10Shooter » Thu May 19, 2016 9:59 pm

Dear DPS. THANKS!!

All the extra efforts are working.
Paid renewal 3/25
Received LTC 5/16
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Re: DPS Email Re: processing times

Postby FJRider » Mon Jun 13, 2016 11:13 pm

My hat is off to them I applied and a week latter took my class on Sat. Finger printed on Mon. Submitted my scanned 100 form late on Tues. Received my LTC in the mail on Sat. 18 days latter. It might have helped me that I had been fingerprinted for something else less than 2 months ago but it was 4 weeks from filling out my forms on line to receiving my LTC in has last Sat.


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Re: DPS Email Re: processing times

Postby DuaneB » Sun Jun 26, 2016 10:47 pm

The wait times have evidently decreased significantly. I received my email on 1/21/2016 and received my license 13 weeks later to the day. Two factors that potentially impacted processing time: (1) new application, not a renewal and (2) veteran status with DD-214 attached. I knew it would be a wait based on the updates I would get from my instructor so I didn't send any status requests as this would have just added to an already overloaded system.

Ditto on kudos to the DPS. I am continually impressed by the courteous professionalism of everyone I meet in their organization.

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Re: DPS Email Re: processing times

Postby Noggin » Sun Sep 18, 2016 10:12 am

I received my email confirmation on June 29th, my licence arrived on September 2nd, so 9 weeks and 2 days. I was not asked for any additional information during that time. Although additional factors to be considered are, I am not a US citizen and have only been resident in the US for 3 years.
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Re: DPS Email Re: processing times

Postby SkipB » Sat Oct 22, 2016 8:23 am

My wife and I renewed our CHL to our LTC last month. Return time was about 3 weeks. The on line renewal time is a big improvement. Easy and fast.
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Re: DPS Email Re: processing times

Postby mgood » Sun Oct 30, 2016 7:53 pm

I submitted my renewal application on August 28th. I haven't heard anything from them. :waiting:
Starting to worry if it fell through the cracks somewhere. I do have the receipt I printed out.

EDIT: Nevermind. I posted that yesterday. It came in the mail today. :roll:


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