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The Blind Tiger, a neighboring business, wrote in a Facebook post that they called 911 and were left on hold for 17 minutes trying to get through to the dispatcher.
Pasternack called 911, but says he was put on hold by the automated system before he could tell anyone what happened. Minute after minute went by.
"I think everyone was just kind of panicking people were running around hoping that we could get through to 911," he said.
Finally, one of the men drove to the closest fire station and banged on the door.
Witnesses said 17 minutes after they first called, still on hold with 911, an ambulance arrived. Cavanaugh didn't survive.