S&W Rebate

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Lynyrd
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S&W Rebate

Postby Lynyrd » Thu Jun 22, 2017 7:34 pm

I got an email this week from Smith & Wesson regarding their rebate program. I have not received mine yet, and when I click the link in the email and enter my information, the third party site says "there is no record of a claim with that information." Here is the email I received signed by the president of Smith & Wesson.
Dear Valued Smith & Wesson Customer,


Thank you for your recent purchase and on behalf of Smith & Wesson firearms, I would like to personally apologize for the delay you have experienced in receiving your rebate on this purchase. Typically we are able to process rebates within a few weeks of receipt, and our recent performance does not meet our standard.

The “Savings You Can Carry” program has been very popular, and the tremendous response we received temporarily overwhelmed our systems. I have personally overseen our correction of the situation, and am committing to you that if you submitted your rebate in the month of April, your rebate submission will be processed no later than July 7, 2017. If you submitted your rebate in the month of May, your rebate submission will be processed no later than July 31, 2017.

Nothing is more important to us than your loyalty. Please accept our sincerest apologies and our appreciation for your patience, as well as your dedication to the products we are so proud to deliver.


Regards,



Matt Buckingham
President, Smith & Wesson Firearms


To check the status of your rebate, visit http://www.rebateinquiryonline.com. If you have additional questions please call the consumer rebate inquiry line at 1-866-963-7933 or the Smith & Wesson customer service department at 1 (800) 331-0852.


Has anyone else received their rebate check? Is anyone else having problems?
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carlson1
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Re: S&W Rebate

Postby carlson1 » Thu Jun 22, 2017 8:12 pm

I received the same email. When I click the link I get the message about my rebate and purchase from 2010. :confused5
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JakeTheSnake
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Re: S&W Rebate

Postby JakeTheSnake » Thu Jun 22, 2017 8:20 pm

Same email and same results on status?
Sadness prevails! :confused5


TreyHouston
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Re: S&W Rebate

Postby TreyHouston » Thu Jun 22, 2017 8:26 pm

They weren't sending them out a few weeks ago according to S&W forum. Guess they were getting too many calls. My SN stamp is so light, i hope i filled it out correctly!
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striker55
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Re: S&W Rebate

Postby striker55 » Thu Jun 22, 2017 8:48 pm

Got the same email, when I checked the status nothing was found. When I called the number, mailbox was full. Even though I did the online rebate I've decided to mail in the rebate form to be safe.


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Re: S&W Rebate

Postby mrvmax » Thu Jun 22, 2017 9:10 pm

Lynyrd wrote:I got an email this week from Smith & Wesson regarding their rebate program. I have not received mine yet, and when I click the link in the email and enter my information, the third party site says "there is no record of a claim with that information." Here is the email I received signed by the president of Smith & Wesson.
Dear Valued Smith & Wesson Customer,


Thank you for your recent purchase and on behalf of Smith & Wesson firearms, I would like to personally apologize for the delay you have experienced in receiving your rebate on this purchase. Typically we are able to process rebates within a few weeks of receipt, and our recent performance does not meet our standard.

The “Savings You Can Carry” program has been very popular, and the tremendous response we received temporarily overwhelmed our systems. I have personally overseen our correction of the situation, and am committing to you that if you submitted your rebate in the month of April, your rebate submission will be processed no later than July 7, 2017. If you submitted your rebate in the month of May, your rebate submission will be processed no later than July 31, 2017.

Nothing is more important to us than your loyalty. Please accept our sincerest apologies and our appreciation for your patience, as well as your dedication to the products we are so proud to deliver.


Regards,



Matt Buckingham
President, Smith & Wesson Firearms


To check the status of your rebate, visit http://www.rebateinquiryonline.com. If you have additional questions please call the consumer rebate inquiry line at 1-866-963-7933 or the Smith & Wesson customer service department at 1 (800) 331-0852.


Has anyone else received their rebate check? Is anyone else having problems?

Thanks for posting, I was wondering where mine was


dlh
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Re: S&W Rebate

Postby dlh » Fri Jun 23, 2017 6:34 am

Thanks for the link. I checked my status and it simply said received. No other indication.

I trust Smith and Wesson (so far). They may be a "day late" but I would be shocked if they are a "dollar short." :cool:

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Charles L. Cotton
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Re: S&W Rebate

Postby Charles L. Cotton » Fri Jun 23, 2017 3:37 pm

I tried to check my status, but it only shows the Burris Fastfire III that was the free offer with my Burris AR-332. That's not encouraging.

Chas.
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tbrown
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Re: S&W Rebate

Postby tbrown » Fri Jun 23, 2017 6:22 pm

If a company intends to make good on a rebate submitted online, why wouldn't they send email confirming receipt?
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AndyC
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Re: S&W Rebate

Postby AndyC » Fri Jun 23, 2017 7:52 pm

Got the same email, with the same results - zip. Not particularly worried, seeing as they emailed me.
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Re: S&W Rebate

Postby krieghoff » Fri Jun 23, 2017 8:21 pm

The emails sent are a confirmation of the receipt of the rebate form. Typically a company uses an outside firm to handle the rebates for them. That's the case here. When you "log in" to that address, it's not Smith & Wesson's address, it's that of the company handling the rebate for Smith & Wesson. Those that logged in and got a notice for something other than the S&W rebate had sent in a rebate form for something else through time and it happened to be handled by this same "rebate" company and the info matched.
I got my notice by email and I'm not worried. It said it would take 8-10 weeks when I filed it. Sounds sorta like those people that just filed for their CHL yesterday and want to get it tomorrow!! :biggrinjester:
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comp73
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Re: S&W Rebate

Postby comp73 » Tue Jun 27, 2017 10:03 am

I called into 1-866-963-7933 and was able to get my rebate confirmed. When I asked about the online inquiry not working, she told me to just enter zip code and last name. I tried that and it worked. Lists my rebate as a "valid submission received".
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rentz
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Re: S&W Rebate

Postby rentz » Tue Jun 27, 2017 10:20 am

comp73 wrote:I called into 1-866-963-7933 and was able to get my rebate confirmed. When I asked about the online inquiry not working, she told me to just enter zip code and last name. I tried that and it worked. Lists my rebate as a "valid submission received".


still doesnt find mine, but i did get the email.


JayM09
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Re: S&W Rebate

Postby JayM09 » Tue Jun 27, 2017 10:50 am

comp73 wrote:I called into 1-866-963-7933 and was able to get my rebate confirmed. When I asked about the online inquiry not working, she told me to just enter zip code and last name. I tried that and it worked. Lists my rebate as a "valid submission received".


Thank you, just tried this as well and it worked.


apostate
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Re: S&W Rebate

Postby apostate » Tue Jun 27, 2017 10:54 am

I didn't get an email and the website shows not found. I guess I need to resubmit online tonight and if it's not showing by Thursday, re-resubmit. Maybe hard copies too.


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