joe817 wrote:Keith B wrote:The modems themselves are not junk, but the older models (3800 & 3801) are weak in their WAP capability IMO. There are reasons why the modems go bad, from storms to power surges, etc. And, the returns may also be people moving and disconnecting their Uverse service because it is not available in the location they are moving to.
I am surprised that they had you return the gateway yourself. Most of the time when the tech comes out and replaces a modem they will take the defective unit with them. Maybe this is a new method for returns since they now have an agreement with the UPS Stores to do the returns on the equipment.
I think we are talking about 2 different things. Our modem(they call it a gateway) is a model 3800HGV-B. That wasn't the piece of equipment that was giving us a problem.
The defective piece of equipment IS called a WAP(there's an AT&T sticker on it that calls it that.) It looks like a kind of, sorta, rounded off wedge of cheese that's about 4.5"H x 6"L x 1"-1/2"W. It's a Cisco Model# VEN401-AT. THAT was the thing he had to replace 2 times. On thinking about it, I think it's a kind of like an antenna for the wireless set up. It's a/c powered and connects to the modem. (you'd think an extra class ham would know those things, but it's been a long time since I've done anything ham related. call sign AA5LD. )
As far as me having to return it via the UPS store, I asked the service tech about it. He said it's because of inventory control reasons, and to be sure I don't get charged for it, to return it that way. UPS store is hooked up somehow to AT&T's distribution inventory control system.
Ahh, OK, it's the add-on WAP used for video over WiFI to a wireless set-top box. Those basically add 802.11n 5Ghz capability to the 3800 & 3801 gateways (which normally only have 802.11 b/g 2.4Ghz) and is optimized for the best throughput to make sure the video is handled properly. I don't have one because all of my set-top boxes are wired.
And, I guess they have driven the process to do all returns via the UPS return process to make the flow of equipment returns simple and as stated better control on the inventory and tracking of returns.