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Return to “Ruger LC9S - Beware!”

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Wed Nov 08, 2017 6:21 am
Forum: General Gun, Shooting & Equipment Discussion
Topic: Ruger LC9S - Beware!
Replies: 13
Views: 4197

Re: Ruger LC9S - Beware!

Abraham wrote:After approximately 150 rounds the front sight has drifted rather dramatically out of alignment. I looked on the internet for fixes. I couldn't find any so...I have to send in either the entire pistol to Ruger for them to pay for the shipping. If I choose to go that route, I have to go through a lot of driving rigamarole with bringing the gun/package to FedEx and it has to be a particular Fed-Ex, not just any old one. For their product failure I have to jump through hoops...

Or, I can choose to mail in just the receiver (it has to go Priority Mail in order to have a tracking number) and "I" have to pay the freight. Ruger didn't explain why I have to pay the freight if I ship it this way. Nice...

Along with this, I bought a Ruger mfg. 9 round extended magazine from Midwest and it lasted roughly 150 rounds (yeah, both failures happened at the same time) and when I went to reload it, the spring and follower were completely missing, I looked and looked for them - never to be seen again...so it too has to be sent back to, in this case - Midwest.

My point: Both items were Ruger.

I've bought my last Ruger.
Ruger has great customer service. They should have offered you the option of having UPS pick up the firearm at your residence. I have had to send my firearm back and was given two options. The first take it to a Fed Ex facility and yes it has to be certain facility. The second have UPS pick it up. I have done both options and Ruger has always paid for everything. You might call and ask about UPS picking up the firearm. Ruger only pays if the whole gun is returned for some reason. Sending in just the slide requires the owner to foot the cost of shipping for some reason. My guess is because without the frame they have no way of verifying serial number of the gun. Hope this helps. Ruger has great turn around times as well.

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