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K-Texas

Just had a chat with my brother. He still has not received the replacement pistol. This is easily a 6-month issue now. Maybe longer because it had been ongoing at least a couple of months before I started this thread.

K-Texas

Lena wrote: ↑Sat Feb 15, 2020 4:58 pm Cant answer topic as I have never owned nor will own a Taurus anything, not bashing them just not for me, there is a reason why there are topics as this, when I buy I consider all including the after the sale service and product reviews, my firearms are part of my life and I take them very seriously.

Wise policy! I wish I could have been in Ft Worth when my brother bought the PT-911. Kind of like the shark thing: "just when you think it's safe to go back into the water."

Customer satisfaction was improving for a while and they must have let it go to their heads. Taurus revolvers have always been a risky proposition as I found out in the late 1980s with a model 689.

Horror story that was bad enough that by the time I got to a real decision maker, I was shipped a PT-99 within 24 hours as a replacement; which I traded away within 24 hours!

K-Texas

Now for the latest chapter in this saga. My brother just checked with Taurus again and it seems they shipped his replacement pistol to FLA! Don't know how you get Fort Worth, TX confused with FLA, but Taurus managed to find a way! I've never heard of a Fort Worth, FLA???

K-Texas

surprise_i'm_armed wrote: ↑Sun Jan 12, 2020 4:26 pm After I received my plastic 12/2/08, the first handgun I bought was a Taurus PT111 Millenium, a 9MM. When the class action lawsuit was brought, due to safety problems with multiple Taurus pistols, I stopped using it and got other handguns. I signed up as one of the gun owners with a problem pistol.

The lawsuit took forever to work its way through the system. Finally, I was eligible to get a brand new G2C, the re-designed answer to the PT111 in 9MM.

I called Taurus several times over the months, about a shipping date for my new free pistol. Around 6/28/19, they told me they were backlogged, and that Brazil had to make enough to catch up with demand. ETA please? They told me December 2019. I felt this was bull since there were plenty of G2C's at retail gun dealers, as well as at gun shows. I felt they were stalling since mine was to be sent to me free, due to the lawsuit.

Around Labor Day 2019, I went to the NRA Self Defense event in funky town Fort Worth. I ran into a gentleman from Taurus Corporate and he said call him when he was back in the office. I did.

He told me that my pistol had been cleared for release about 4 days after my 6/28/19 inquiry call, it had been shipped, and had been sent to my chosen FFL, Academy Sports and Outdoors in Lewisville. I called Academy, ID'd myself, and yes, they had my pistol.

Taurus never called me, texted me, or emailed me that the gun was on its way, 5 months earlier than they told me. Then they compounded the problem of getting the pistol to me. The gun was sent in a single FedEx box, was addressed to me by name, but they DID NOT provide my phone number to Academy.

My pistol was sitting at Academy in Lewisville for almost 2 months because they had my name, but no telephone number, or email address.

As Redd Foxx might say "Taurus, you big dummy!!"

Since I got the G2C, I have shot several hundred trouble free rounds out of it. No issues. Goes bang every time.

Perhaps some of the problems with Taurus CS is that they have moved from Miami, Florida to Bainbridge, Georgia. About 20% of their Miami folks made the move to South Georgia. All of y'all must have experienced not finding everything after moving.

SIA

I am going to recommend my brother to do the same and check with the dealer it is supposed to ship to.

K-Texas

Good stuff! As far as the move to GA, I would ask what even gets moved around in a warehouse these days, that isn't tracked by computer? I understand that only 20% of the production staff moved, but not much less than 100% of the computer tracking changed.

K-Texas

My older brother got into shooting kind of late in life. His first purchase was a lightly used older Rossi .38 Special from Interarms, pre-Taurus who have essentially killed off the brand.

After he began considering getting his CHL, he bought an infamous PT-111 Millenium Pro in 9mm. He paid $350 + tax. Then the recall occurred. I wondered if he wouldn't be better off by sending them his, but he had never had a problem with it, and they were only paying out $200 per pistol. A bit later, he contacted them with his experience of no problems, I guess for assurance's sake. They were adamant that he return it for replacement, they had stopped refunding by then.

Unfortunately, he capitulated and sent them his pistol, I believe, over three months ago. Each time he has contacted them about them not sending the replacement, the G2c that is now retailing for less than $200 from some dealers, he keeps getting the same story, "we apologize, and will get one shipped to you in 2 or 3 weeks."

What a joke! For many years the only product they sold that I'd even entertain was the PT-92. I bought several over a span from 1986 until the last one in 2008. My opinion being the 92 purchased in 08 was not the same quality as the earlier models. Unfortunately, I wasn't with my brother when he made the purchase, or I would have advised him against it. In fairness, however, he had none of the reported problems affecting the recall. Think we both wish now that he had just kept the PT-111.

Like the axiom: Buyer Beware!

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