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by mrvmax
Mon Jan 13, 2020 6:09 am
Forum: General Gun, Shooting & Equipment Discussion
Topic: Is Taurus CS the worst in the Imdustry?
Replies: 18
Views: 10595

Re: Is Taurus CS the worst in the Imdustry?

I’ve had the most issues with Rossi revolvers but I have had some dealings with Taurus CS as a dealer and they do suck. Had one customer ask if I could receive a repaired Taurus. Some time later after it never arrived he called Taurus and come to find out they sent his pistol to a dealer in Louisiana (Taurus didn’t figure this out, the customer did). The dealer that received it had no idea who it was for and Taurus would not let that dealer send it direct to me, they shipped it to Taurus and they shipped to me.

Second one, I sold a Taurus pistol (don’t recall which one) and one mag was broke when it arrived. I told the customer I would get it replaced for them and I called Taurus. They said they were out of stock but would get me one ASAP. Weeks passed and none of my distributors originally had any in stock but I later found one and purchased it for the customer. I was a bit irritated at Taurus since it was talking so long and I was finally able to reach one of their managers who said she would pull a mag from the production line on a new pistol going out. I asked why they didn’t do that in the first place, told them this is why Taurus has a bad name (after telling her of the defective guns of theirs I’ve had) and she apologized and sent me two mags (which I gave to the customer). She also gave me her direct number for future issues and told me to call her next time. So I did the next time I had an issue and guess what? The number was no good and I was never able to reach her again.

So, if you want a Taurus or Rossi buy from a Gallery of Guns dealer and you can utilize their lifetime warranty (they will have it replaced or repaired). You won’t even have to deal with Taurus.

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