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I had a similar experience. Earlier this year, a friend who also is a Platinum Founding Member invited me to FGC for a shooting session. We each brought several handgun. The range was not busy at all - there were several unoccupied lanes either side of us. After an hour, a range officer came by and informed us that our time was up and we had to pack up and leave. My buddy said he was going to complain to management about it - I don't know if he did and what the results were.m I'll stick with my Bullet Trap membership. Always treated well there, and I know what to expect. Oddly enough, same ownership between FGC and BT, but I've never had any heartburn at BT. YMMV.