Thank you guys for saving me $$$$ on my jeep

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texanjoker
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Thank you guys for saving me $$$$ on my jeep

#1

Post by texanjoker » Sat Aug 17, 2013 2:08 pm

Earlier this week I had posted about my home AC going out and the Jeep clutch on the say day. Talk about an expensive week! Thanks to the posts by forum members that know about cars, I learned that the pilot bearing should have been replaced when the mechanic replaced the clutch in March. I sat for 2 days with the Jeep ready for p/u figuring what to do as I didn't feel I should pay the $600 plus they wanted for a new clutch. I researched and then called the manager. He looked into it and the kit I had paid for in March came with the pilot bearing, and he had said my jeep had the original in it, meaning their mechanic dropped the ball. I just got the jeep back at no charge under the 12k warranty with another clutch kit installed. Your info saved me a lot of money!

THANK YOU! :cheers2:

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RoyGBiv
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Re: Thank you guys for saving me $$$$ on my jeep

#2

Post by RoyGBiv » Sat Aug 17, 2013 2:41 pm

Awesome.!!!

Amazing how turning a loss into a break-even can feel like a giant WIN.!

Chalk another one up for Team Cotton!
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Re: Thank you guys for saving me $$$$ on my jeep

#3

Post by jocat54 » Sat Aug 17, 2013 2:48 pm

That's great and good to hear the company did the right thing.
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Re: Thank you guys for saving me $$$$ on my jeep

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Post by GrillKing » Sat Aug 17, 2013 2:57 pm

I love it when good things happen to good people!

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Re: Thank you guys for saving me $$$$ on my jeep

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Post by SewTexas » Sat Aug 17, 2013 3:31 pm

YAY! we do have a great bunch of smart people!
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Re: Thank you guys for saving me $$$$ on my jeep

#6

Post by Excaliber » Sat Aug 17, 2013 3:47 pm

I'm glad to hear that it worked out for you and that the shop stood behind their work and made good on a costly mistake.
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Re: Thank you guys for saving me $$$$ on my jeep

#7

Post by eureka40 » Sat Aug 17, 2013 3:51 pm

That's great news TJ, glad they did the right thing and fixed it for you.
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Re: Thank you guys for saving me $$$$ on my jeep

#8

Post by gthaustex » Sat Aug 17, 2013 3:54 pm

That is awesome. I'm glad to hear that the shop made it right by you. So many places these days won't do that even when it is their fault. :thumbs2:

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Re: Thank you guys for saving me $$$$ on my jeep

#9

Post by puma guy » Sat Aug 17, 2013 4:38 pm

:hurry: Glad they did the right thing! Kudos to the honest service writer!
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Re: Thank you guys for saving me $$$$ on my jeep

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Post by G.A. Heath » Sat Aug 17, 2013 10:05 pm

Great to hear! did you make sure they resurfaced the flywheel as well?
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Re: Thank you guys for saving me $$$$ on my jeep

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Post by RHenriksen » Sun Aug 18, 2013 8:09 am

I love it!
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Re: Thank you guys for saving me $$$$ on my jeep

#12

Post by baldeagle » Sun Aug 18, 2013 9:00 am

texanjoker, it's good to know that the shop stands behind its work. They did what they were supposed to do and backed their warranty. The fact that the pilot bearing comes with the clutch kit tells you all you need to know about the standard procedures for clutch jobs. No reputable shop would warrant a clutch job yet not replace the pilot bearing.
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Re: Thank you guys for saving me $$$$ on my jeep

#13

Post by texanjoker » Sun Aug 18, 2013 1:32 pm

baldeagle wrote:texanjoker, it's good to know that the shop stands behind its work. They did what they were supposed to do and backed their warranty. The fact that the pilot bearing comes with the clutch kit tells you all you need to know about the standard procedures for clutch jobs. No reputable shop would warrant a clutch job yet not replace the pilot bearing.

The kit they installed came with it and should have been installed by their mechanic. The issue now is that the manager should have known this and instead tried to charge me for a new kit this week. When I threatened to sue them it go results. I got the jeep back, but they will not see me there again as they almost pulled a quick one.

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Re: Thank you guys for saving me $$$$ on my jeep

#14

Post by ELB » Sun Aug 18, 2013 3:53 pm

texanjoker wrote:...
The kit they installed came with it and should have been installed by their mechanic. The issue now is that the manager should have known this and instead tried to charge me for a new kit this week. When I threatened to sue them it go results. I got the jeep back, but they will not see me there again as they almost pulled a quick one.
...zackly. I wonder if they have installed any other clutch kits where they "dropped the ball."
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Re: Thank you guys for saving me $$$$ on my jeep

#15

Post by w squared » Mon Aug 19, 2013 9:47 pm

texanjoker wrote:
baldeagle wrote:texanjoker, it's good to know that the shop stands behind its work. They did what they were supposed to do and backed their warranty. The fact that the pilot bearing comes with the clutch kit tells you all you need to know about the standard procedures for clutch jobs. No reputable shop would warrant a clutch job yet not replace the pilot bearing.

The kit they installed came with it and should have been installed by their mechanic. The issue now is that the manager should have known this and instead tried to charge me for a new kit this week. When I threatened to sue them it go results. I got the jeep back, but they will not see me there again as they almost pulled a quick one.
Any shop that drops your tranny and doesn't replace the pilot and throwout bearings when doing your clutch is a shop that I would not ever return to. This is "grade 1, page 1" stuff.

I'm glad that it worked out for you - and it's unfortunate that you had to agitate to get the shop to do the right thing.

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