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I have not met personally any of the folks who work in the CHL office in Austin. Likewise I do not have any personal knowledge of what the situation is within the office in terms of efficiency of the people or what equipment they have available or do not have available. My comments were based on some experience from within and without of government offices and bureaucratic organization. Based on those impressions, I doubt that the amount of money we send in for licenses stays to run that office. I doubt also that the office is allocated the needed number of personnel to expedite the process. I certainly sympathize with your situation on the lost packet. I would very likely be HOT over it as well. I can only reinforce that the contacts I have had in that office have never indicated anything except the courtesy, friendliness, and attitude of helpfulness that was mentioned elsewhere.

I would suggest that to anyone who is renewing Longtooth. It appears that the folks up there in Austin are working as hard as they can, but with limited resources they are running behind. Everyone should plan ahead, check your packets contents to make sure it is complete and accurate before you mail it. Look at the photo and the fingerprint cards, if they look bad to you they probably will look bad to them as well. Make sure you signed where you should etc. Mainly do everything you can to make sure it is easy to process the first time through. And, especially, don't wait until the last minute to take the class and send the stuff in. I am a firm believer in spending a little more for the class to get one where they do all the prep for you. Most of them will also check your paperwork to make sure it is done properly.