Search found 7 matches

by AEA
Fri Dec 07, 2012 3:53 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

AEA wrote:
AEA wrote:On my recent 2nd renewal I specifically asked for my DL picture to be used (updated several months ago) on the checklist form, written in and they still used my 5 year old CHL license photo (from my 1st renewal) instead of my request. I don't buy the "Default" statement above.

They just cannot get everything right all the time. They need a QC section of the process.

I have been concerned about this since I received it as the pictures are quite different and that Is one of the reasons I updated my DL photo several months ago in anticipation for them to have a current picture available. They still messed it up.

So today I have emailed them and supplied pictures of my 1st renewal, 2nd renewal (both with same picture) and current DL (with new picture) so they can easily see their error. I have requested that they re-manufacture my new CHL with the DL photo that I requested in the first place (that they ignored) at no cost to me.

We will see how this goes........ :roll:
Well, well, well.......................
Today (3rd working day since my email) I received this email from TxDPS CHL Licensing Division:

Dear Applicant,

Thank you for giving the Department the opportunity to respond to your email question regarding a Texas Concealed Handgun license.

We have received your documents and they have been forwarded to our processing department. Please allow 2 weeks to be updated by the department.


So, it appears they agreed and I should have a Duplicate License (with new picture) in a couple of weeks.
Well, took them 3 weeks to do it, but they did correct the picture and I got the new License in the mail today, at no charge.
by AEA
Mon Nov 19, 2012 7:41 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

sjfcontrol wrote:(And again, it's not a "modified" license unless the category has been changed.)
See what I mean? Peeps cannot seem to get that point. I know I didn't for quite awhile. :biggrinjester:
by AEA
Mon Nov 19, 2012 4:50 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

MoJo wrote:
AEA wrote:
sjfcontrol wrote:Well, good luck -- but that sounds like a canned response to me.

Perhaps you'll be "updated" in two weeks as to the decision about whether or not to re-manufacturing your license.

:cheers2:
Ah Ha!.....good point! I will post again whatever I get! :tiphat:
Just don't forget to send the license with the wrong picture back to DPS. You cannot have two valid licenses.
I used to think that too......
But DPS is telling peeps to just destroy after receipt of your duplicate license as long as it is not a change of category of handgun (NSA-SA).

Many, many posts on this topic.....NONE resolved.....
by AEA
Mon Nov 19, 2012 2:45 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

sjfcontrol wrote:Well, good luck -- but that sounds like a canned response to me.

Perhaps you'll be "updated" in two weeks as to the decision about whether or not to re-manufacturing your license.

:cheers2:
Ah Ha!.....good point! I will post again whatever I get! :tiphat:
by AEA
Mon Nov 19, 2012 1:29 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

AEA wrote:On my recent 2nd renewal I specifically asked for my DL picture to be used (updated several months ago) on the checklist form, written in and they still used my 5 year old CHL license photo (from my 1st renewal) instead of my request. I don't buy the "Default" statement above.

They just cannot get everything right all the time. They need a QC section of the process.

I have been concerned about this since I received it as the pictures are quite different and that Is one of the reasons I updated my DL photo several months ago in anticipation for them to have a current picture available. They still messed it up.

So today I have emailed them and supplied pictures of my 1st renewal, 2nd renewal (both with same picture) and current DL (with new picture) so they can easily see their error. I have requested that they re-manufacture my new CHL with the DL photo that I requested in the first place (that they ignored) at no cost to me.

We will see how this goes........ :roll:
Well, well, well.......................
Today (3rd working day since my email) I received this email from TxDPS CHL Licensing Division:

Dear Applicant,

Thank you for giving the Department the opportunity to respond to your email question regarding a Texas Concealed Handgun license.

We have received your documents and they have been forwarded to our processing department. Please allow 2 weeks to be updated by the department.


So, it appears they agreed and I should have a Duplicate License (with new picture) in a couple of weeks.
by AEA
Sat Nov 17, 2012 12:41 pm
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

infoman wrote:You can send in all your new application materials online, but you have to specifically ask for them to use your Texas DL photo. this can only be done if you have a Texas DL/ID card. You cannot do this if you have an out of state DL/ID card. Just upload all your documents, CHL-100, CHL-6, etc. and then type that you wish to have DPS use your Texas DL photo.
Upload of documents WILL NOT BE ACCEPTED for initial license.
Additionally, there is no requirement for CHL-6 for renewals.
For renewals you simply write on the Checklist that you want them to use the TxDL photo. They may or may not honor your request. Seems to be hit or miss what they do in this regard.
brentski wrote:this is the DPS response:

We do not accept new applications by email. You are required to mail us all your new application documents and photos by regular mail.
by AEA
Thu Nov 15, 2012 6:12 am
Forum: DPS Updates
Topic: Can ALL documentation for a CHL be submitted online now?
Replies: 20
Views: 28863

Re: Can ALL documentation for a CHL be submitted online now?

On my recent 2nd renewal I specifically asked for my DL picture to be used (updated several months ago) on the checklist form, written in and they still used my 5 year old CHL license photo (from my 1st renewal) instead of my request. I don't buy the "Default" statement above.

They just cannot get everything right all the time. They need a QC section of the process.

I have been concerned about this since I received it as the pictures are quite different and that Is one of the reasons I updated my DL photo several months ago in anticipation for them to have a current picture available. They still messed it up.

So today I have emailed them and supplied pictures of my 1st renewal, 2nd renewal (both with same picture) and current DL (with new picture) so they can easily see their error. I have requested that they re-manufacture my new CHL with the DL photo that I requested in the first place (that they ignored) at no cost to me.

We will see how this goes........ :roll:

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