TexasCHLforum.com

KC5AV wrote:You will never regret doing the right thing.

Amen!

If somebody I knew "bragged" to me how he got over on a purchase or whatever because of a mistake that he knew at the time and said nothing,I could no longer trust that person,due to the fact that they are only honest when it seems to serve their purpose.My father taught me you cannot trust a liar or a cheat and would go out of his way to return money if an error was made.

I bought 10 boxes of 12 gauge shells at Academy prior to Ike. When I got home, I found that I had picked up 5 of one and 5 of another. They charged me for 10 of the cheaper shells; the more expensive were twice as expensive. I took them back and explained what happened. Their answer? You can't return ammo or guns. I explained the situation again, and again, they told me I couldn't return ammo or guns. I said, "Ok! Your loss. I tried!"

You've gotta love people who can't think beyond 'policy'.

DoubleActionCHL wrote:I bought 10 boxes of 12 gauge shells at Academy prior to Ike. When I got home, I found that I had picked up 5 of one and 5 of another. They charged me for 10 of the cheaper shells; the more expensive were twice as expensive. I took them back and explained what happened. Their answer? You can't return ammo or guns. I explained the situation again, and again, they told me I couldn't return ammo or guns. I said, "Ok! Your loss. I tried!"

You've gotta love people who can't think beyond 'policy'.

Today's business world always amazes me. They develop policy, upon policy to prevent loss from employee's; yet they lose a fortune from simple errors the policy will not let them correct.

Had a bank teller give 20 extra dollars once. didn't realize it until I got back to work. I called the bank to explain and tell them that her drawer would be short but I would drop by the following morning and give the 20 back. they put me on hold and then disconnected the call. I called back and was back on hold for like 20 minutes. I hung up and kept the 20. I figured I gave it a try.

I'm on my way to Academy right now to pick up some cheap ammo!!!



J/K!

Actually, I just got off the phone with Atmos Energy reporting my gas meter is not reflecting our usage. The reading has been the same for the last two months, causing our bill to be about $1.50! And here I thought the new hot water heater was some new fangled technology!

Sure am gonna hate having a gas bill next month...but I'll sleep a whole lot better tonight. Sure am glad I had folks who cared enough to instill the right morals.

tboesche wrote:Had a bank teller give 20 extra dollars once. didn't realize it until I got back to work. I called the bank to explain and tell them that her drawer would be short but I would drop by the following morning and give the 20 back. they put me on hold and then disconnected the call. I called back and was back on hold for like 20 minutes. I hung up and kept the 20. I figured I gave it a try.

My wife accidentally gave an extra $100 bill during a lunch rush, and about 4 hours later, the same customer came back and gave it back to her. Here's the kicker...he was about 20 years old, with about 8 visible piercings and a streak of blue hair (not that there's anything wrong with being 20). Just goes to show that people can sometimes surprise you. A short drawer at the end of the day only affects the teller. The manager just does his/her job by writing up said teller.

From April 2003:

Disclaimer: I did not set out to screw the orange borg. I made every
attempt to keep them from screwing themselves. They were determined,
so I gave in.

I bought a Ryobi BT3100 and BT3KIT accesssory kit at Home Depot on
4/30. The saw was $269 (sale price), and the accessories were the
regular price of $99.02; if you work at HD, that adds up to $368.02.

I took advantage of their honoring Lowes coupons, and I had one for 10%
off of any purchase. That brings my price paid down to $331.22.

Well, the very next morning the saw went back to its regular price of
$299, and Ryobi also started a rebate for a *free* accessory kit with
saw purchase. The rebate requires a sales receipt dated after 5/1,
though; I was a few hours too early.

So, I thought I'd do like the folks on bt3central.com, and
talk to customer service about a price-protection refund. I intended
to "return" the saw (on paper only, since the saw and accessories are
fully assembled in my garage), get a "refund" of $269, and "buy" it
back for $299 with a free accessory kit. I hoped to net a refund of
$69.02, as some others have reported receiving. Following so far?

Anyhoo, I stopped by around 7:45 this morning to conduct this
transaction. There were about five employees in the entire store.
It's a new store (one month old), but apparently all the business takes
place in the evenings. They seemed surprised to have a customer at
such an hour.

I explained the situation as best I could to the gal at the service
desk. She couldn't reach the head cashier for guidance, but nabbed a
couple of different department managers as they were passing by. They
pondered and debated, and decided to try it like I suggested, but the
register system wouldn't allow the transaction.

They decided I'd have to accept a new receipt dated after 5/1, send in
for the mail-in rebate, and then return the accessory kit that Ryobi
sends me for a refund. Fair enough; it's a manufacturer's mail-in
rebate. The gal gave me a refund on the saw of $299, then sold me the
saw again for $299. Waitasec... I explained that she should have
refunded me $269 minus 10%, then re-sold it to me for $299 minus 10%.
In other words, I'd pay her $27 for a receipt that would entitle me to
a refund of $99.02.

She didn't get it. The manager puzzled, and said he couldn't give me
the 10% discount again. I offered to use another coupon (I printed
multiple copies). He waved it off, and they gave me a $299 receipt.

So in the end, I'll wind up with a $299 saw for $269 minus 10%. I paid
$89.12 ($99.02 - 10%) for the accesssory kit, but I'll receive a refund
of $99.02. My net cost for $398.02 worth of saw and accessories will
be $232.20.

I think I like shopping with people who can't do math. :-)