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UNBELIEVABLE!

Surprised this morning by knock at the door. It was the FedEx delivery man. S&W returned my PPS to me UNREPAIRED with a note saying

S&W Repair Dept. wrote:YOUR HANDGUN HAS BEEN SERVICED AT SMITH & WESSON BY CHARGE-ESTIMATE PENDING. THE FOLLOWING CHARACTERISTIC(S) HAVE BEEN EXAMINED AND ADJUSTED TO OUR STANDARDS:

CHARACTERISTIC DESCRIPTION
REPAIRED: INSPECTED/TESTED & PASSED

I just left a message for Mr. Joe Marcoux, the guy at S&W with enough pull to email me the FedEx shipping label, and told him no repair was done and asked him to return my call to please explain.

I am NOT HAPPY right now.

austinrealtor wrote:UNBELIEVABLE!

Surprised this morning by knock at the door. It was the FedEx delivery man. S&W returned my PPS to me UNREPAIRED with a note saying

S&W Repair Dept. wrote:YOUR HANDGUN HAS BEEN SERVICED AT SMITH & WESSON BY CHARGE-ESTIMATE PENDING. THE FOLLOWING CHARACTERISTIC(S) HAVE BEEN EXAMINED AND ADJUSTED TO OUR STANDARDS:

CHARACTERISTIC DESCRIPTION
REPAIRED: INSPECTED/TESTED & PASSED

I just left a message for Mr. Joe Marcoux, the guy at S&W with enough pull to email me the FedEx shipping label, and told him no repair was done and asked him to return my call to please explain.

I am NOT HAPPY right now.

Have you actually validated the striker guide is still broken?

I am NOT HAPPY right now.

I don't blame you one bit. I'm sure it's simply an error, and that S&W will take care of the problem.

Keith B wrote:
Have you actually validated the striker guide is still broken?

Yes, looks exactly the same as it did when I sent it to them (see photo earlier in first post of thread)

Got a nice email from Joe Marcoux this morning and a follow up phone call. He apologized for the oversight, said from the photo I sent him the part was obviously broken and one of the techs must have just missed it. He asked if I wanted to send the gun back to them or for him to just send me the part. I asked him to send me the part. Hopefully my PPS will be back to 100% soon.

That's good to hear!

Been meaning to follow up this thread, but wanted to wait until I had a chance to go shoot the gun first. Did so today, ran 50 rounds through it without a hiccup.

S&W actually sent me an entirely new striker assembly and rear slide cover. They arrived the Tuesday after my last post. I went ahead and just dropped in the whole new assembly, so the trigger now feels a bit stiff and gritty again (will need some range time and dry fire time to smooth it out again, or might just put my old worn in striker back into the gun). But I now have the beginnings of my own personal little Walther PPS spare parts bag



So all's well that ends well I guess.

Oh and some interesting tidbits for those who're interested in details of the PPS:

Here is the broken striker guide (left) and its replacement (right): http://i850.photobucket.com/albums/ab70 ... c7347e.jpg" onclick="window.open(this.href);return false;

Here is a difference I noticed in the "striker return spring" - smaller (or more compacted) spring on the left is original to the gun; larger (more expanded) spring on right is from the new striker assembly: http://i850.photobucket.com/albums/ab70 ... 28f032.jpg" onclick="window.open(this.href);return false;

Thanks for the follow up. Seems a shame to use plastic for this part.

RHENRIKSEN wrote:Thanks for the follow up. Seems a shame to use plastic for this part.

Well it's a plastic/composite/polymer part in Glocks too. Probably most other the striker-fired weapons (those PPS & Glocks are all I know personally).