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Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:14 am
by Cosmo 9
When Springfield replaced my XD9 they sent the replacement directly to me. They also sent 2 checks to reimburse me for the shipping. The new one came as sold with new mags & brush.
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:19 am
by speedsix
...well I don't see you slippin' out to pick us all up some beer!!!
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:34 am
by Cosmo 9
But that's always a possibility, 'tis the season ya know
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:39 am
by speedsix
...what happened on your XD9? I don't remember hearing of them having problems...
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:52 am
by Cosmo 9
It seemed the slide was not properly heat treated. If I put around 100 quick rnds out of it the recoil spring assembly would slip through the hole in the end of the slide. They thought it was the spring assembly, replaced it sent it back same problem.
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 9:57 am
by speedsix
...what'd they ever figure out??? My boy wanted a MilSpec stainless .45 and I inquired about putting ambi safety on it...they spell customer service with BIG letters up there!!!
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 10:11 am
by Cosmo 9
when I called to find out, the only info they could give me was that it had been scrapped. You're right top notch CS they shipped 2 extra mags with the replacement!
Re: Gun Exchange Question
Posted: Sat Dec 10, 2011 10:21 pm
by RockingRook
Recently I sent my Beretta back to the company and they replaced it with a totally new gun. Came directly to me!!
It had an enclosed letter stating that the new gun replaced the old gun and they referenced the serial numbers of both.
They will send it back directly to you.
Chuck
Re: Gun Exchange Question UPDATE
Posted: Wed Dec 28, 2011 8:56 am
by stash
FYI - Got a letter last week from Ruger that indicated they will send me a new replacement gun but it will have to go through a FFL. Guess different companies handle this type of transaction differently.