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A little while ago I purchased a Springfield Armory EMP (9mm) from someone who posted on this site. It fed some ammo fine, but had some very serious and chronic problems with JHP cartridges, as well as some +P type ammo.

Discussing the issue with ScubaSigGuy, he suggested I contact Springfield Armory, so that's what I did.

I called on August 14th and talked to Debbie. I explained the problems I was having, and she advised me to send the pistol to them so they could handle it. She emailed me a pre-made FedEx shipping label.

I printed the label, affixed it to a box, and placed the pistol (in its original plastic case) in the box. Taped it up and dropped it off at the local FedEx place.

6 days later FedEx knocked on my door and handed me a package, inside of which was my EMP, already back! Inside was a note that detailed all the work they did on the pistol.

So, the firearm was out of my hands for only 6 days and has been fixed, all at no cost to me. In a day and age when customer service seems to be a long-lost art form, this company has really impressed me with this fabulous service. They really do stand behind their products. Bravo, Springfield Armory!

WOW! Go Springfield!

Congrats on the fast turn around.

So, how does it shoot now?

I haven't shot it yet, but I did load up both magazines with JHP ammunition and manually cycled them all through with no trouble. Before sending it to SA, I wasn't able to cycle JHP ammo at all, so I know this is an improvement.

I'll hopefully be shooting it this weekend, and I have high expectations!

This is exactly the kind of customer service I have experienced with Springfield.....second to none.

Jason

Sounds like Springfield is FIRST CLASS for sure!

good deal...goood for springfield...i wish beretta had that kind of C.S.

drw wrote:A little while ago I purchased a Springfield Armory EMP (9mm) from someone who posted on this site. It fed some ammo fine, but had some very serious and chronic problems with JHP cartridges, as well as some +P type ammo.

Discussing the issue with ScubaSigGuy, he suggested I contact Springfield Armory, so that's what I did.

I called on August 14th and talked to Debbie. I explained the problems I was having, and she advised me to send the pistol to them so they could handle it. She emailed me a pre-made FedEx shipping label.

I printed the label, affixed it to a box, and placed the pistol (in its original plastic case) in the box. Taped it up and dropped it off at the local FedEx place.

6 days later FedEx knocked on my door and handed me a package, inside of which was my EMP, already back! Inside was a note that detailed all the work they did on the pistol.

So, the firearm was out of my hands for only 6 days and has been fixed, all at no cost to me. In a day and age when customer service seems to be a long-lost art form, this company has really impressed me with this fabulous service. They really do stand behind their products. Bravo, Springfield Armory!

That pistol is possessed because it is in the wrong hands.

carlson1 wrote:That pistol is possessed because it is in the wrong hands.

carlson1 wrote:

drw wrote:A little while ago I purchased a Springfield Armory EMP (9mm) from someone who posted on this site. It fed some ammo fine, but had some very serious and chronic problems with JHP cartridges, as well as some +P type ammo.

Discussing the issue with ScubaSigGuy, he suggested I contact Springfield Armory, so that's what I did.

I called on August 14th and talked to Debbie. I explained the problems I was having, and she advised me to send the pistol to them so they could handle it. She emailed me a pre-made FedEx shipping label.

I printed the label, affixed it to a box, and placed the pistol (in its original plastic case) in the box. Taped it up and dropped it off at the local FedEx place.

6 days later FedEx knocked on my door and handed me a package, inside of which was my EMP, already back! Inside was a note that detailed all the work they did on the pistol.

So, the firearm was out of my hands for only 6 days and has been fixed, all at no cost to me. In a day and age when customer service seems to be a long-lost art form, this company has really impressed me with this fabulous service. They really do stand behind their products. Bravo, Springfield Armory!

That pistol is possessed because it is in the wrong hands.

That there is fightin' words!

(I don't care who you are.....that's funny right there!)