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Have a set of Crimson Trace laser grips on my Vertec 96. Went to clean the lens on the laser, and realized that dangit, a q-tip won't fit into the opening. Went to a number of Crimson Trace dealers looking for replacement swabs like the pair that had come in the original package. All I got from the dealers was a blank stare and a "huh? why don't you just use a q-tip".. as I said, q-tip won't fit, at least without unravelling much of the cotton first, and I don't want to be sticking a hard stick into the lens opening of a $300 laser and permanently damage it. so....

I fire off an e-mail to Crimson Trace customer service and ask where I can buy said swabs. Within 2 hours, I get an e-mail in return saying that they appreciate me being a customer, and they are sending me a "handful" of them, and if I ever need more, to just drop them another e-mail.

Service like that is hard to find these days.

Strangely enough, I find many gun and gun realated companies give pretty good service, one of the few markets out there where I have a good expectation of at least decent service.

nitrogen wrote:Strangely enough, I find many gun and gun realated companies give pretty good service, one of the few markets out there where I have a good expectation of at least decent service.

totally. One of the few industries that remembers what customer service is.

joe817 wrote:

nitrogen wrote:Strangely enough, I find many gun and gun realated companies give pretty good service, one of the few markets out there where I have a good expectation of at least decent service.

totally. One of the few industries that remembers what customer service is.

That and their customers are armed

Crimson Trace has great customer service, never had a problem.