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Returning A Glock For Repair
Posted: Thu Sep 01, 2011 9:20 pm
by carlson1
I need to return a G21SF to have the magazine release repaired. Have any of you sent a Glock back for repair? I went to their website and cannot find an email. Would you suggest calling them?
Thanks

Re: Returning A Glock For Repair
Posted: Thu Sep 01, 2011 9:29 pm
by mrvmax
Call them, I just sent a Gen 1 G17 back to them for a customer. It only took about 2 weeks to get it back.
Re: Returning A Glock For Repair
Posted: Thu Sep 01, 2011 11:25 pm
by A-R
carlson1 wrote:Have any of you sent a Glock back for repair?
I don't understand ...
Sorry ... someone had to say it
Re: Returning A Glock For Repair
Posted: Thu Sep 01, 2011 11:39 pm
by carlson1
A-R wrote:carlson1 wrote:Have any of you sent a Glock back for repair?
I don't understand ...
Sorry ... someone had to say it
I knew someone would. I should have locked the thread after I had my answer!

Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 12:28 am
by USA1
A-R wrote:carlson1 wrote:Have any of you sent a Glock back for repair?
I don't understand ...
Remember the old Maytag Repairman commercials?
...Poor guy just sitting around waiting for a Maytag to break down.
I wonder if that's how it is at the Glock repair facility?
Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 12:44 am
by G.A. Heath
USA1 wrote:A-R wrote:carlson1 wrote:Have any of you sent a Glock back for repair?
I don't understand ...
Remember the old Maytag Repairman commercials?
...Poor guy just sitting around waiting for a Maytag to break down.
I wonder if that's how it is at the Glock repair facility?
Perhaps it was prior to the Gen4 guns, but they learned that those people needed work too.
Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 8:25 am
by Fisherman74
Maybe email them first to make sure you have a trail of some kind. Only send the firearm and be sure to do it how they prefer.
Also, take eveything else out of the box, be as plain in the packaging as allowed and I would probably go as far as placing a copy of the email in the box, along with a sticker, piece of tape on the pistol, with name, address, etc....
Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 9:02 am
by mbw
Why don't you just buy the part from Glockmeister or someone and do the repair yourself rather than sending your pistol back to Glock? Three dollars for the part VS the charge to send the pistol.
http://www.glockmeister.com/Magazine-Ca ... oducts/93/" onclick="window.open(this.href);return false;
The replacement of a mag catch is a very simple thing to do.
Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 10:24 pm
by ghostrider
[quoteThe replacement of a mag catch is a very simple thing to do.] [/quote]
yes. Its almost as easy as replacing one in a 1911 :-)
Re: Returning A Glock For Repair
Posted: Fri Sep 02, 2011 10:30 pm
by 03Lightningrocks
One of the fellers working at Bullet trap replaced mine a couple years ago. It took him all of three to five minutes and then said "no charge". I went ahead and gave hime a twenty and said thanks. Do it yourself or take it to a local gunsmith. I bet they won't charge you more than ten or twenty bucks.
Re: Returning A Glock For Repair
Posted: Sat Sep 03, 2011 12:31 pm
by glbedd53
I understand. Two of mine know how to get back to the factory by themselves. One of them has frequent flyer miles.
Re: Returning A Glock For Repair
Posted: Sat Sep 03, 2011 8:30 pm
by ske1eter
A-R wrote:carlson1 wrote:Have any of you sent a Glock back for repair?
I don't understand ...
Sorry ... someone had to say it
thanks, man, glad you did so I didn't have to.
Glock's, and M&P's are good, good gear but stuff happens, though Glock parts are way more available the M&P at this point in time.
Re: Returning A Glock For Repair
Posted: Wed Sep 07, 2011 10:39 am
by carlson1
Talked to Glock this morning. They want me to send in the whole frame and they will send me a brand new frame. Just changing the magazine release must not be sufficient for them.
Re: Returning A Glock For Repair
Posted: Wed Sep 07, 2011 1:51 pm
by paulhailes
carlson1 wrote:Talked to Glock this morning. They want me to send in the whole frame and they will send me a brand new frame. Just changing the magazine release must not be sufficient for them.
I wouldn't turn down a brand new frame
Re: Returning A Glock For Repair
Posted: Wed Sep 07, 2011 1:59 pm
by RPB
just saw this on Twitter
#Glock is recalling the Dual Recoil Spring Assembly on Gen 4 #handguns shipped since 2009
http://ow.ly/6o2IG" onclick="window.open(this.href);return false; ..