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I recently purchased a set of Agrips (p/n 100-000-531) from Brownells for a H&K USP .45. Had them mailed parcel post, and when they arrived the grips were missing. Mind you, the package had not been opened and the packaging for the grips was there -- the only thing missing were the grips themselves!

I sent a message through the brownells.com website to the attention of the Customer Service department describing the missing contents of the bag. I wasn't sure how to send this back: Did I have to package everything back up and send it to them, maybe get some sort of authorization? Surely I would have to talk to someone.

I shouldn't have worried. Almost immediately, I received a reply apologizing for my inconvenience, and letting me know they would make it right. Not two days later, sent priority overnight, I had a complete set of grips. The invoice asked the picker to make sure that the package was correct and all pieces were present.

Honestly, I'm not a big customer. I might shop at Brownells.com some five or six times a year, mostly small parts purchases. Didn't matter to them, they did the right thing immediately.

I don't know why this level of service surprised me, but it did.

I am a new customer and they treat me first class.

Service after the sale will bring me back every time.

They have been in business for 67 years.

Great products, priced right, but their customer service is tops.

brownells rules

if you don't like something, send it back.. for any reason