TexasCHLforum.com

Anyone have an email for Sig customer support? I see phone numbers on their site and I can call Monday. But, I want to get some pictures to them as well if I can get a jump on it. From the wording of their warranty (2nd hand pistol and a non-transferrable warranty,) I don't expect to get far by phone.

Yes, I have, I called first, then e-mailed. Their solution for a finish issue was bull.. What's your issue? Ordered a spare barrel for another weapon same time, they failed to follow instructions and fitted it to the weapon they had.

I did mention a rust issue, and they cleaned and serviced it for free, changed the rusty mag release out for no charge. So it wasn't a complete loss.

I love my Sig, I wish they took my concerns more seriously.

They failed to fix the finish issues, and never responded to the followup e-mail.

In order to send in something for service you need to obtain an RMA from them first, shipping label and instructions, etc.

Mike Wood
Customer Service
Michael.Wood @ sigsauer.com

D: +1 (603) 610-3844
F: +1 (603) 610-3005

Thanks for the info. I'll reach out and see what they say and follow up.

tlt wrote:

Thanks again tlt. I am glad to report I received a prompt reply, my firearm serviced, and already back in my hands. Took it back to the range today.

I needed a new slide for my Mosquito. They replaced the slide and supplied a new spring.

It still has a heavy preference toward the Mini-Mags over the bulk stuff so I may be offering it up on the forum once I shake the junior member status. [Run-on sentences are the best!] It actually likes the AutoMatch bulk packs most of all. But, that stuff fires so dirty you could use it for smoke signals!

I am glad it was sorted out quickly, and went well.