GREAT cust. service from STI; I am LIVID with TargetMaster

[G26ster]

I think a little light reading is in order:

http://www.forthoodsentinel.com/story.php?id=4380" onclick="window.open(this.href);return false;

[Jungle Work]

Anytime you deal with four people, one will be a honest, down to earth person, one will be a little crazy and might or might not do what they say they will, one will be regular crazy and will lie to you if they think they can get away with it, and the last will be dog crazy and won't know the truth if it hit them in the face much less tell your the truth.....

Sad, but that's the way it is in this country in the 21st century.........

Jungle Work

[Ol Zeke]

I think a little light reading is in order:

http://www.forthoodsentinel.com/story.php?id=4380" onclick="window.open(this.href);return false;

Touche!


Some people just have no sense of humor....

[Rex B]

I think a little light reading is in order:

http://www.forthoodsentinel.com/story.php?id=4380" onclick="window.open(this.href);return false;

Note that all the great men mentioned arrived before 1850.
It's the Johnnie-come-latelies you gotta keep an eye on

[baldeagle]

The last company I worked for very quickly made use not only of my technical knowledge, but my customer-service skills to bring back problem territories from the brink and make them productive again. The annoying thing is that, where I come from, those customer-service skills are nothing unusual - listen to the customer, get a handle on the problem and fix it - it's not difficult!

"All hat and no cattle" - I like that saying, very apt

It aint where you come from, my friend. It's the generation you come from.

[baldeagle]

This is pure speculation on my part, and I could be completely wrong. Here's what I think happened. Targetmasters knows they're not the only dealer in town. You come in looking for the gun you've chosen after careful research. They want the sale and they know you want the gun, so they lie about the delivery time knowing they can foist the blame on the vendor and you won't know the difference. You blew their plan.

[snorri]

This is pure speculation on my part, and I could be completely wrong. Here's what I think happened. Targetmasters knows they're not the only dealer in town. You come in looking for the gun you've chosen after careful research. They want the sale and they know you want the gun, so they lie about the delivery time knowing they can foist the blame on the vendor and you won't know the difference. You blew their plan.

Even if that's true, it sounds like they didn't place the order until a month after they took his money. I don't know if that's legally fraud but it would be enough to make me buy somewhere else.

[WildBill]

This is pure speculation on my part, and I could be completely wrong. Here's what I think happened. Targetmasters knows they're not the only dealer in town. You come in looking for the gun you've chosen after careful research. They want the sale and they know you want the gun, so they lie about the delivery time knowing they can foist the blame on the vendor and you won't know the difference. You blew their plan.

Even if that's true, it sounds like they didn't place the order until a month after they took his money. I don't know if that's legally fraud but it would be enough to make me buy somewhere else.

At little OT, but many of the east coast [read NYC] camera dealers do the same thing. If you complain they try to sell you a higher-priced camera. After a while you get to know who they are and buy from another company.

[Hoi Polloi]

Random let us know how the Ranger works when you get it.

Tam you have been here long enough to know its fixin to do it and gonna do it, not them other words.

"Fixin' ta..."

Not "Fixin to do..."

Example: I'm fixin' ta warsh. Not: I'm fixin to do the warsh.

[randomoutburst]

This is pure speculation on my part, and I could be completely wrong. Here's what I think happened. Targetmasters knows they're not the only dealer in town. You come in looking for the gun you've chosen after careful research. They want the sale and they know you want the gun, so they lie about the delivery time knowing they can foist the blame on the vendor and you won't know the difference. You blew their plan.

Even if that's true, it sounds like they didn't place the order until a month after they took his money. I don't know if that's legally fraud but it would be enough to make me buy somewhere else.

baldeagle, that's what I suspected, but it doesn't make sense. I told them before I ordered that I purposely made a long trip to their store to place the order. They didn't have to win me over; I picked them!

I think someone messed up somewhere and this was a poorly-executed attempt at covering it up. I did, indeed, blow their plan by contacting STI. Oops!

snorri, since they led me to believe my order would be placed on May 24th, I do indeed feel that it was fraud. Now, I don't have the money to take them to court over something this trivial...but I won't go out of my way to do business there again.

[randomoutburst]

Okay, so I have an update!

Jay from STI shipped my gun on August 30th, and said he called ahead to make sure they knew it was coming and who it was for.

We had called on Monday (the 6th) and they said nothing had come in. So I told my husband to make sure they knew the gun was for me. I didn't want them giving it to someone else...that would have REALLY made me upset.

I asked Jay about the ship date again, just to be sure. Nope, it shipped out on August 30th and should have arrived by now.

On Tuesday my husband called TargetMaster for me again (the less interaction I have with them, the better) and they said they still hadn't gotten anything from STI. Huh. Okay, well I'll just check back tomorrow. We had a near flood up here, so maybe it was delayed.

I didn't have time to call them on Wednesday, so on Thursday I had my husband call them back. "Well," they said, "we got an order from STI but it's not yours. It's not a Ranger II."

What's going on?? So I told him to have them check, just to make sure.

Sure enough, the guy goes, "Oh, wait, we do have a Ranger II. But it can't be yours...it doesn't have an ambi safety."

"Actually, we did order it without the ambi safety."

"Oh. Well we didn't know it was yours." (After we called so many times, told them it was coming early, and then Jay said he left a message explaining it??) "Plus we were going to put the ambi safety on it for you." (...but you didn't know it was mine? Also, I have my receipt and you clearly wrote down "single sided safety only")

So they've had it all week and didn't call me. I can't pick it up until Monday because of my work schedule, so I'm still very irked at how they've handled the order. I could have had it this week!

Anyway, I'll have it in hand soon and I'll post photos. I may bring up the issue I have with my order when I pick up my gun, but I'm quite frankly pretty disgusted with the whole matter and may just leave with my gun and not come back.

[gigag04]

It's known as 'All hat and no cattle.'

I'm using this tonight. Love it.

[randomoutburst]

What a complete bunch of amateurs

It had better still be there on Monday when you go to pick it up

I told my husband that their order-taking system seems disorganized at best, and is probably the root of all the problems.

If it's not there, I think I'll cry. Then unleash on them. Then get my deposit back. Then cry a little more. I want my gun!

[Oldgringo]

What a complete bunch of amateurs

It had better still be there on Monday when you go to pick it up

I told my husband that their order-taking system seems disorganized at best, and is probably the root of all the problems.

If it's not there, I think I'll cry. Then unleash on them. Then get my deposit back. Then cry a little more. I want my gun!

If I may be so bold as to suggest the following order of events:

1. Get Gun, or
2. Get Deposit, then
3. Unleash mightily upon them; i.e., "woman scorned", then
4. Go shootin', and lastly
5. Cry.

Good luck.