Recently I saw where someone had mentioned they had
"No application or license/certificate active." This happened to me also. So I've copied the page for you future clients to see the difference where people are making errors by clicking on the wrong link.
As you can see below, there are two places to check the status of your application. The one to click on is at the top under
"Concealed Handgun License" and not the one below which is
"Concealed Handgun Instructor Certificate". The one below is obviously (or not) for instructors.
I hope this helps with the confusion.

CHL Timeline....
CHL Class Sept 9th
Mailed Pkg Sept 30th
Received PIN Nov 7th
Received CHL Nov 30th