Gun Exchange Question

[Cosmo 9]

When Springfield replaced my XD9 they sent the replacement directly to me. They also sent 2 checks to reimburse me for the shipping. The new one came as sold with new mags & brush.

[speedsix]

...well I don't see you slippin' out to pick us all up some beer!!!

[Cosmo 9]

But that's always a possibility, 'tis the season ya know

[speedsix]

...what happened on your XD9? I don't remember hearing of them having problems...

[Cosmo 9]

It seemed the slide was not properly heat treated. If I put around 100 quick rnds out of it the recoil spring assembly would slip through the hole in the end of the slide. They thought it was the spring assembly, replaced it sent it back same problem.

[speedsix]

...what'd they ever figure out??? My boy wanted a MilSpec stainless .45 and I inquired about putting ambi safety on it...they spell customer service with BIG letters up there!!!

[Cosmo 9]

when I called to find out, the only info they could give me was that it had been scrapped. You're right top notch CS they shipped 2 extra mags with the replacement!

[RockingRook]

Recently I sent my Beretta back to the company and they replaced it with a totally new gun. Came directly to me!!

It had an enclosed letter stating that the new gun replaced the old gun and they referenced the serial numbers of both.

They will send it back directly to you.

Chuck

[stash]

FYI - Got a letter last week from Ruger that indicated they will send me a new replacement gun but it will have to go through a FFL. Guess different companies handle this type of transaction differently.