Awesome Customer Service

[papajohn1964]

I wish more companies were like this.

I bought a Phoenix Kicklite stock package for my Mossberg Maverick 88 after reading a lot of good reviews on them. I got it on Wednesday and it took about 15 minutes to get the stock installed, this includes the time it took to find a long screwdriver to get the old one off. I am very impressed with the quality of this thing and can't wait to get it to the range and try it out. I went to install the forearm that came in the package and that's where the trouble started. I could not figure out how to get the old one off so I asked my friend Google. I found out that I would need extra parts due to the way the Maverick is made.

I sent a e-mail to Phoenix at around 7:00 CST, 8:00 their time to ask if they had a solution. I received a reply from Brenda about 15 minutes later stating that they did know it wouldn't work and offered a refund for the forearm. After a couple of emails I told her how impressed I was with their CS and that I would be happy with a t shirt or a hat. She replied that she would send a shirt and a tactical bracelet.

It's not often that I have seen ANY company offer this level of service and thought that I should share it. If this is not the right place for this Mods Please move it to the proper place.

[RECIT]

Good to hear some folks like doing business the way it should be done.