New Cimarron Woes

[9mmfan]

So I have a question. I purchased a new Cimarron Thunderer at the Ft. Worth gun show Sunday. I was thrilled.
I got it home, removed the zip tie, and was not so thrilled.
The hammer, whether pulled or lowered to quarter-cock, actually rests a smidge behind where it should. Some of the time in this position, if the trigger is pulled, it will fall to the firing position. All of the time, slight pressure on the hammer will cause it to sort of click into the correct position. At this point, something prevents the gun from being cocked without undue force.
I have contacted Cimarron, and am waiting for a return email from their gunsmith.
In retrospect, I was wondering if the way it was zip-tied might have contributed to this condition, and if anyone here might have some working knowledge of the guts on this thing.
The tie was run in front of the trigger, then up between the hammer and the frame, holding the hammer partway back.
If, and I know I'm getting ahead of myself here, Cimmaron determines the damage was done after it left their hands, and that the warranty does not cover repairs, should I go ahead and contact the dealer to begin a paper trail? The lead time quoted on warranty repair is 60 days. I am concerned that if that amount of time passes, the dealer might laugh in my face if I claim I bought a damaged gun from them.
Sorry for the log post, and I know I'm getting ahead of myself, but does anyone know what could be causing the malfunction? Has anyone ever dealt with Cimarron?
I am somewhat bummed, as I have wanted one of these for a bit, and was really looking forward to taking it out this weekend. Thanks for your time, and sorry again about the long post.

Edited to add: I am not bashing Cimarron here, I own a Model P that is an absolute joy to own and shoot.

[Jumping Frog]

Building paper trail for a timely complaint is always prudent. I'd send a letter and photos via certified mail. You may have wasted your time and postage because paper trail is unnecessary -- right up until the time it does become necessary.

Similar to "better to have a gun and not need it, than to need a gun and not have it."

[Jim Beaux]

Call or visit the dealer and ask if he can do anything to help you. He just may surprise you.

[9mmfan]

Thank you gentlemen for the kind, reassuring words, as well as the sage-as-usual advice. Wanted to vent my frustration, I am camping this weekend and really wanted to take this bad boy out, old school New York reload for my much loved Model P. Haven't heard back from the gunsmith yet, but I know he is a one man shop, if I still haven't when we get back I'll follow up. I am out of angst-ridden 12 year old girl mode now on the subject.

Edited to add: For those of you waiting on the edge of your seats for the outcome of this saga, and I know you are out there, the timeline must start over. Upon further investigation, I had not heard back from the gentleman that fixes Cimarrons because I messed up the email address when I sent the original inquiry. Added his last name. Which is not part of it. Sometimes, I am not bright. Thought that it would only be fair to update with this info, lest I give the impression that the ball had been dropped on their end.

[9mmfan]

So, I got her back. It was 2-3 days past the quoted day, BUT, Thanksgiving, X-mas and New Years all fell in there, so it seems some bee-hind was prolly busted to be as close as possible. Got her back, smooth as butter. In addition to the private thanks I sent, I would like to extend a hearty public thank you to Mr. Ryan Hoover of Hill Country Precision Gunsmithing. Very quick to respond to all inquiries. I am now very happy with my shootin' iron. Sad to admit I ain't shot it yet. Boo!

Thought since she is back without a limp, thought I would include her in all her glory: