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Re: (galvanic) corrosion Sig P238
Posted: Mon Jun 22, 2015 10:49 am
by Pawpaw
E.Marquez wrote:Erik,
Thank you for sending us the photographs of the pistol. We have reviewed them and will proceed with bringing in the firearm to correct the issue. Before I set up a work order, I will need the serial number of the firearm as I was unable to make it out clearly from the photo. The work order will take around three weeks, you will receive a pre-paid shipping label via email with instructions on how to send us the firearm.
Thank you.
So looking good,,,, 3 weeks for a work order?? I can only hope that is the whole process timeline, not just waiting on a shipping label.
As I recall, that's about what it took when I had to send my P938 in. I called & it took about a week to get the email. When I sent it, it too about 2 days travel - they had it a week - 2 more days travel & I had it back. From the time I called until I had the repaired pistol back was approximately 3 weeks.
Re: (galvanic) corrosion Sig P238
Posted: Mon Jun 22, 2015 3:15 pm
by E.Marquez
Ok so I'm impressed
5 min after sending the ser# I got a shipping label and instructions
Packed up and on the way to FedEx now
Re: (galvanic) corrosion Sig P238
Posted: Mon Jun 22, 2015 6:06 pm
by CoffeeNut
The person you dealt with on the phone would have annoyed me as well but at least they acted properly once they had the photos in hand. Now excuse me while I go look over my P238
Re: (galvanic) corrosion Sig P238
Posted: Thu Jul 02, 2015 10:01 am
by E.Marquez
Re: (galvanic) corrosion Sig P238
Posted: Thu Jul 02, 2015 10:08 am
by loktite
Great news! congrats! Nice to see them do the right thing :)
Re: (galvanic) corrosion Sig P238
Posted: Thu Jul 02, 2015 11:11 am
by WildBill
loktite wrote:Great news! congrats! Nice to see them do the right thing :)
It's good to know that SigArms stands behind their products. Pretty fast service as well.
Re: (galvanic) corrosion Sig P238
Posted: Tue Jul 14, 2015 5:33 am
by E.Marquez
Well that took a a bit longer than anticipated
Sig Sauer Inc. is pleased to inform you that the following shipment left the factory today and will arrive at your place soon.
But hey, they did right by the customer concern out of good will as much as tangible warranty issue.
Re: (galvanic) corrosion Sig P238
Posted: Tue Jul 14, 2015 6:53 pm
by johncanfield
Outstanding that Sig is replacing the entire gun! I want to move to Sig exclusively (Psst - my SR40 is for sale.)
Re: (galvanic) corrosion Sig P238
Posted: Wed Jul 15, 2015 2:30 pm
by bmwrdr
johncanfield wrote:Outstanding that Sig is replacing the entire gun! I want to move to Sig exclusively (Psst - my SR40 is for sale.)
I'd keep at least one H&K and one CZ as a backup if I'd plan on SIG exclusively
Re: (galvanic) corrosion Sig P238
Posted: Wed Jul 15, 2015 6:29 pm
by E.Marquez
bmwrdr wrote:johncanfield wrote:Outstanding that Sig is replacing the entire gun! I want to move to Sig exclusively (Psst - my SR40 is for sale.)
I'd keep at least one H&K and one CZ as a backup if I'd plan on SIG exclusively
Guns can be sold? How does that work...... I thought it was Man law, once in the safe they could only come out to play, not change hands.
Re: (galvanic) corrosion Sig P238
Posted: Thu Jul 16, 2015 5:55 pm
by E.Marquez
Survey Says....
Shes a keeper, new Sig as well.
Picked it up from FFL (Thank you Texas Start Shooting range, though I had hoped as a member they would waive the transfer fee)
300 rounds of target FMJ, 100 rds SD ammo... Used all three mags, not a hiccup to report.
I wish Sig would respond and provide an opinion on the cause....even if they think it likely from damage caused by us.