Sending pistol for warranty work

stash · Post by **stash** » Fri Oct 06, 2006 8:35 am

Last week I purchased a pistol and already I may have to send it in for repairs. The importer provided a list of businesses that do the warranty work. I called one yesterday (located in Colorado) and they said no problem, just take it to my local gun shop so they can ship it to them. Does this sound right? The pistol is a Bersa and I purchased it at Academy. The safety/decocker does not seem to work right. Actually takes both hands and almost rips my thumb off to set the safety to off. It seems a little better since I have been setting in on and off for awhile last night while watching TV but still can't set it to off with one hand.

txinvestigator · Post by **txinvestigator** » Fri Oct 06, 2006 8:41 am

stash wrote:Last week I purchased a pistol and already I may have to send it in for repairs. The importer provided a list of businesses that do the warranty work. I called one yesterday (located in Colorado) and they said no problem, just take it to my local gun shop so they can ship it to them. Does this sound right? The pistol is a Bersa and I purchased it at Academy. The safety/decocker does not seem to work right. Actually takes both hands and almost rips my thumb off to set the safety to off. It seems a little better since I have been setting in on and off for awhile last night while watching TV but still can't set it to off with one hand.

As you are not transferring the gun it deos not have to go thru a local gun shop. You can ship it directly.

HighVelocity · Post by **HighVelocity** » Fri Oct 06, 2006 8:42 am

Did you contact Academy? What is their policy for recently purchased guns that need repairs?

Kalrog · Post by **Kalrog** » Fri Oct 06, 2006 8:51 am

You can ship it directly, but the LGS will have some shipping options open to it that you can't use. For instance FFLs can ship via USPS, but you will have to do overnight UPS or FedEX (company policies) so it might be cheaper to go through the LGS. Oh, and this might be a good time to get a good LGS instead of Academy. I still buy stuff from Academy sometimes but a good LGS is invaluable!

JLaw · Post by **JLaw** » Fri Oct 06, 2006 9:22 am

HighVelocity wrote:Did you contact Academy? What is their policy for recently purchased guns that need repairs?

Once the firearm leaves their doors, they will not accept it back. I have purchased one firearm there, but would prefer the support you get in return for supporting a local gun store.

JLaw

stash · Post by **stash** » Fri Oct 06, 2006 9:25 am

Thanks guys. I did not think I had to go thru a FFL for this. I am going to work the safety for a couple more days to see if it gets better. If it is no better I will contact Academy to see what they say. Re the LGS, I just may have to bite the bullet and establish a relationship with one. I say bite the bullet because I live out in the boonies and the LGS I think I would want to go to is about 40 miles away (one way) which is not really so bad but it would entail driving thru parts of Austin (too much traffic).

Diode · Post by **Diode** » Fri Oct 06, 2006 9:32 am

stash wrote:Thanks guys. I did not think I had to go thru a FFL for this. I am going to work the safety for a couple more days to see if it gets better. If it is no better I will contact Academy to see what they say. Re the LGS, I just may have to bite the bullet and establish a relationship with one. I say bite the bullet because I live out in the boonies and the LGS I think I would want to go to is about 40 miles away (one way) which is not really so bad but it would entail driving thru parts of Austin (too much traffic).

Check with them but if I remember correctly they pretty much told me once I left with my firearm never bring it back. If I needed warenty work contact the Mfg. Co.

txinvestigator · Post by **txinvestigator** » Fri Oct 06, 2006 9:38 am

Diode wrote:
stash wrote:Thanks guys. I did not think I had to go thru a FFL for this. I am going to work the safety for a couple more days to see if it gets better. If it is no better I will contact Academy to see what they say. Re the LGS, I just may have to bite the bullet and establish a relationship with one. I say bite the bullet because I live out in the boonies and the LGS I think I would want to go to is about 40 miles away (one way) which is not really so bad but it would entail driving thru parts of Austin (too much traffic).
Check with them but if I remember correctly they pretty much told me once I left with my firearm never bring it back. If I needed warenty work contact the Mfg. Co.

One reason is that if they take the gun to ship for you, they become your agent and assume responsibility for the gun. if it damaged in shipping, lost, stolen etc, then they would have some liability.

Diode · Post by **Diode** » Fri Oct 06, 2006 9:40 am

txinvestigator wrote:
Diode wrote:
stash wrote:Thanks guys. I did not think I had to go thru a FFL for this. I am going to work the safety for a couple more days to see if it gets better. If it is no better I will contact Academy to see what they say. Re the LGS, I just may have to bite the bullet and establish a relationship with one. I say bite the bullet because I live out in the boonies and the LGS I think I would want to go to is about 40 miles away (one way) which is not really so bad but it would entail driving thru parts of Austin (too much traffic).
Check with them but if I remember correctly they pretty much told me once I left with my firearm never bring it back. If I needed warenty work contact the Mfg. Co.
One reason is that if they take the gun to ship for you, they become your agent and assume responsibility for the gun. if it damaged in shipping, lost, stolen etc, then they would have some liability.

Good point, mine was a Springfield so dealing with them was very easy. Springfiled had me ship it overnight directly to them from meself.

j1132s · Post by **j1132s** » Fri Oct 06, 2006 10:11 am

I've heard that Academy has sent in someone's pistol (purchased from Academy) for repairs w/o cost to the person. I remember reading this on the net. So it wouldn't hurt for you to ask.

Also, I owned a Bersa .380ACP bought from Academy once. I found their service to be fairly good in that the counter person took out all the Bersas from their safe and we picked the best looking and smooth one.

One thing to note regarding shipping is that the manufacturer will very likely return the firearm back to the original shipper. I just sent my HK pistol to HK for repairs and received a phone call from HK. We are able to agree to have HK send return the pistol directly to my home instead of its originating shipment source. I didn't know this prior since my other returns has been free shipments w/ at home pick up.

I think you have the right idea. Keep working that safety maybe it'll loosen up. But I don't remember my Bersa being that bad. Did you try the safety when you were buying at Acadmy? The Academy person really gone over my pistol (I also went over it) for all types of checks.

Lucky45 · Post by **Lucky45** » Fri Oct 06, 2006 10:35 am

Stash wrote:

The safety/decocker does not seem to work right. Actually takes both hands and almost rips my thumb off to set the safety to off. It seems a little better since I have been setting in on and off for awhile last night while watching TV but still can't set it to off with one hand.

My question is how loose should your safety be? I think mine might fit in that category, but I don't want my pistol going HOT while I'm carrying. Kinda like it that way, but use pad of thumb to flick it rather than opposite side. Hurts less.

Kalrog · Post by **Kalrog** » Fri Oct 06, 2006 10:54 am

stash wrote:Thanks guys. I did not think I had to go thru a FFL for this. I am going to work the safety for a couple more days to see if it gets better. If it is no better I will contact Academy to see what they say. Re the LGS, I just may have to bite the bullet and establish a relationship with one. I say bite the bullet because I live out in the boonies and the LGS I think I would want to go to is about 40 miles away (one way) which is not really so bad but it would entail driving thru parts of Austin (too much traffic).

What part of the Austin area are you in? I might have some suggestions on a good LGS for you.

j1132s · Post by **j1132s** » Fri Oct 06, 2006 1:56 pm

Lucky45 wrote:Stash wrote:
The safety/decocker does not seem to work right. Actually takes both hands and almost rips my thumb off to set the safety to off. It seems a little better since I have been setting in on and off for awhile last night while watching TV but still can't set it to off with one hand.
My question is how loose should your safety be? I think mine might fit in that category, but I don't want my pistol going HOT while I'm carrying. Kinda like it that way, but use pad of thumb to flick it rather than opposite side. Hurts less.

All my pistols safeties are easily flipped off; many seem to have a spring to help them finish moving tothe off position once i push it off the notch. Especially, my 1911s, the thumb safety feels lighter than the slide-mounted safeties of ,say, my Berettas.

(BTW: The original posters Bersa is a DA/SA pistol and would probably be carried w/ the safety off. Also, he mentions needing 2 hands to flip it off, now that's just not right. Maybe there's some internal metal or something that's getting in the way)

lrb111 · Post by **lrb111** » Fri Oct 06, 2006 6:04 pm

Stash, you might try the Bersa forum also. http://bersatalk.com/forums/default.aspx

Geopagus · Post by **Geopagus** » Fri Oct 06, 2006 10:38 pm

Try a little oil lubricant and continue to work the safety. Might save you the hassle of shipping the gun off. Good luck.

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Sending pistol for warranty work

Sending pistol for warranty work

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