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Taurus customer service.
Posted: Wed Sep 12, 2012 4:38 pm
by MoJo
While cleaning the internals of my Taurus 85 I managed to loose the firing pin return spring. So, I called Taurus and ordered a replacement spring. The rep told me it would be $1.00 and $4.00 shipping. I asked him about the warranty and he told me it was for broken parts not lost parts but, he would send me the replacement spring free of charge anyway.
I am one happy Taurus camper.
Re: Taurus customer service.
Posted: Wed Sep 12, 2012 5:09 pm
by WildBill
MoJo wrote:While cleaning the internals of my Taurus 85 I managed to loose the firing pin return spring. So, I called Taurus and ordered a replacement spring. The rep told me it would be $1.00 and $4.00 shipping. I asked him about the warranty and he told me it was for broken parts not lost parts but, he would send me the replacement spring free of charge anyway.
I am one happy Taurus camper.
Good deal. That is great customer service. Trying to save five bucks versus a short sweet conversation. Priceless!