ELB wrote:I have made a few complaints to Amazon along the way, and have always received outstanding responses -- they have never quibbled over anything, and frankly often gave me a better resolution than I thought the situation called for. I'm baffled.
I've made two complaints this year (including yesterday's)...the only two in recent memory; at least for four or five years. And both were bizarrely useless, as if the respondent spoke English as a second language (fully expected) and never bothered to listen to the phone calls or read the communications at all.
The first was about a product incorrectly received, one I didn't order, and the response was an RMA number and shipping instructions for a large and heavy item completely unrelated to the one I'd received in error. Another call to straighten that out, then a confirmation email...referencing yet a
third product that was totally unrelated to either of the previous two.
Yesterday, after spending time watching Prime Day deals and searching the offers for things on my wish-list, I submitted a form expressing my dissatisfaction with the much-hyped Prime Day, and noting that although I buy regularly from Amazon, I found nothing to purchase in either 2015's or 2016's Prime Day. I can only assume that the customer service rep in Bangalore read that as dissatisfaction with my Prime membership (not just Prime Day) and cancelled it.
And, yep, they did credit my account with the pro rated membership fee.
Whatever. That Amazon account was opened in 2000, but I'm officially done with those idiots...other than needing to place one last order to use the pro rated Prime membership fee. I might drop
jeff@amazon.com a note, though, explaining why he's lost a customer of 16 years. He might care.
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